Moving into a new home is an exciting milestone, and we want to make sure the experience feels as seamless and stress-free as possible. This guide walks you through everything to prepare before move-in day, what to expect when you arrive, and how to get settled in with confidence.
Before Your Move-In Date
Schedule Your Move-In Appointment
Once your lease is signed and your required payments are complete, reach out to your Alta leasing representative to schedule your move-in appointment. If your move involves a moving truck, large furniture deliveries, multiple trips, or elevator coordination, we’d love to know in advance so we can help make the logistics as smooth as possible for you and your neighbors.
Set Up Utilities and Renters Insurance
A few things will need to be in place before keys can be released, including:
- PG&E account setup, where applicable
- Proof of renters insurance
- Resident portal activation
- First month’s rent and deposit payments, due within 24 hours of lease signing
Getting these sorted a few days early means your apartment will be ready and comfortable from the moment you walk in.
Reserve Parking or Moving Space if Needed
If your move requires curbside loading space or a moving truck, you may need to arrange a temporary parking reservation through the San Francisco Municipal Transportation Agency or your local transportation authority. Curb availability can vary, so if your building is in a busier area, planning ahead is always a good idea.
Preparing for Moving Day
Confirm Building Access Details
Each Alta property has entry procedures in place to keep the building secure during move-ins. As you’re bringing items in, please keep entrances supervised, avoid leaving doors propped open unattended, and follow any posted access instructions. These small steps go a long way in keeping everyone’s home safe.
Plan for Elevators, Stairs, and Large Items
If your building has elevators, they’re your best friend for heavy or oversized items. Planning your route in advance and using proper moving equipment helps protect building surfaces and keeps things moving efficiently. If you’re working with professional movers, please make sure they provide a Certificate of Insurance before move-in day. Licensed and insured movers are strongly recommended for larger moves.
Be Mindful of Shared Spaces
Hallways, stairwells, and entryways are used by all residents, so handling moving equipment and furniture with care in these areas is appreciated. A little extra attention in shared spaces helps protect the building and keeps move-in day running smoothly for everyone.
Pack an Essentials Box
One of the most helpful things you can do for yourself is set aside a small box of essentials that stays with you throughout the move. Consider including:
- Phone charger
- Basic cleaning supplies
- Toiletries and a change of clothes
- Bedding
- Important documents
- Snacks and water
Having these within easy reach makes your first evening in your new home much more comfortable.
After You Receive Your Keys
Complete Your Move-In Inspection
Within three days of receiving your keys, you’ll want to complete your move-in condition inspection through our platform. This is your opportunity to review the apartment, add any notes, and upload photos of anything worth documenting. It’s one of the most important steps you can take to protect yourself throughout your lease, and we want to make sure your record accurately reflects what you find. You can read our full guide to the move-in inspection process here.
Keep Shared Areas Clear
As you unpack and get settled, please help keep common areas tidy and accessible by breaking down boxes before disposal, using designated trash and recycling areas, and removing packing materials promptly. Other than fulfilling the lease requirement, It’s a small courtesy that makes a big difference for your neighbors.
Be Mindful of Courtesy Hours
Move-in days can be busy and noisy, and we appreciate residents and their moving teams being considerate of the community throughout the process. Keeping noise to a reasonable level and being thoughtful in shared spaces helps everyone feel welcome.
A Few Practical Things to Take Care of
Cancel or Transfer Utilities from Your Previous Home
If you’re moving from another residence, remember to cancel or transfer existing utility services before your move-out date there. This typically includes electricity, gas, internet, cable or streaming equipment, and any renters insurance tied to your previous address. Scheduling these changes in advance helps avoid overlapping charges or unexpected gaps in service.
For your new Alta apartment, your leasing representative can confirm exactly which utilities apply to your building and what needs to be set up before key release.
Update Your Mailing Address
Updating your address before moving in helps make sure important mail and account notifications follow you to your new home without interruption. Common updates to take care of include:
- USPS mail forwarding
- Employer payroll and benefits records
- Banks and credit cards
- Insurance providers
- Subscription services and deliveries
- Vehicle registration and driver’s license
- Voter registration, if needed
Many residents find it easiest to submit a USPS forwarding request first, then work through individual account updates during the week before move-in.
Once You’re Settled In
Most of your ongoing communication with Alta takes place through your resident portal. From there, you can submit maintenance requests, ask questions, track service updates, and access important building information whenever you need it.
Your move-in instructions will also include emergency contact information in case urgent assistance is ever needed.
One Final Tip
Before scheduling movers or transporting large furniture, take a moment to review your lease and any building-specific guidelines. Each Alta property may have slightly different procedures, and knowing those details in advance makes for a smoother, more confident move-in experience.
We’re so glad to have you here, and we hope your first days in your new home are everything you’ve been looking forward to. Welcome to Alta!
Alta Move-In Quick Checklist
- Schedule your move-in appointment with the Alta leasing team
- Confirm elevator reservations, deliveries, or moving logistics
- Submit all required move-in payments before your appointment
- Activate utilities starting on your lease start date
- Provide proof of renters insurance that meets lease requirements
- Coordinate movers, parking access, and arrival timing in advance
- Update your mailing address with USPS and important services
- Cancel or transfer utilities from your previous residence
- Bring valid ID for all leaseholders attending move-in
- Attend your scheduled appointment to receive keys and orientation
- Complete and submit your move-in condition checklist on time
- Review community guidelines and how to submit maintenance requests
You may view available properties here.
